Shipping
GENERAL SHIPPING
We provide the following delivery options in the U.S.A. (we do not ship to a PO Box):
5 – 8 Business Days: Shipped via UPS Ground.
3 – 4 Business Days: Shipped via UPS 2 Day. If shipping to military locations (APO or FPO addresses), Puerto Rico, or US Territories, then the 3 – 4 Business Days option will be via USPS Priority Mail and in certain cases may take up to 4 weeks for delivery.
Please note, USPS cannot provide specific tracking information (such as with UPS or FedEx). Should any issues arise with your shipment, you will need to contact the U.S. Postal Service. Although we will do our best to provide shipping information, we cannot take responsibility, issue credits, or provide refunds for damaged or lost products during transport when shipping via USPS Priority Mail.
2 Business Days: Shipped via UPS Overnight.
Customer Pick-Up: If you live in Maryland or will be in the neighborhood, please feel free to visit our store, chat with us and skip the shipping costs! Before stopping by, please wait until we contact you that your order is ready for pick up.
Please keep in mind the following:
*No matter which shipping method is selected, we require up to 2 business days to process your order (if you select UPS Overnight, you may not receive your product the day after you place the order). An order must be received by 12:00 p.m. (PST) for the day the order was placed to qualify as a “business day”. On the rare occasion in-house processing will take longer than 2 business days, we will contact you.
*UPS does not deliver on Sunday and will only deliver on Saturday for an additional fee. If you require a Saturday delivery, please call us.
*Our store in Frederick, Maryland sends shipments daily Tuesday through Friday (United States holidays excepted).
*Placing an order does not guarantee shipment. We reserve the right to cancel or modify orders depending on availability. Because the items on our website are the same as are in our store, we may at times not have certain items in stock.
SHIPPING COST
UPS Ground shipping charges are calculated using a flat rate shipping table based upon the dollar amount of your order.
ADDRESS CORRECTIONS & DELIVERY INTERCEPTS
The UPS charge for an address correction is $11.00 per package. If you enter your address incorrectly when placing an order and UPS bills us for address correction costs, we will in turn charge your credit card for all associated UPS fees. If you change your mind about an order after it has already shipped from our store and you would like to re-route the package(s) back to Sweet Memories, the UPS charge for a delivery intercept is $11.00 per package. We will automatically bill all associated UPS fees to your credit card.
SERVICE AREAS – DOMESTIC & INTERNATIONAL
At this time, we only ship to locations in the United States, as well as APO and FPO addresses.
TIMELY DELIVERY
We cannot issue credits or refunds for orders not delivered on specific dates unless (1) you notified us that you needed the order by a certain date AND (2) the order is shipped via UPS Overnight or UPS 2 Day. Because delivery times for orders shipped by ground delivery methods vary from state to state, no guarantees regarding delivery dates can be made. If you absolutely need your products on a certain day, please let us know and we will do our best to advise you regarding the most appropriate delivery option.
WARM WEATHER/SUMMER SHIPPING (NO REFUNDS FOR MELTED PRODUCTS):
During the summer and other hot times of the year, we suggest selecting “2 Business Days Delivery” or “3 to 4 Business Days Delivery”, especially when purchasing meltable products (e.g., chocolates, taffy, and gummies). During its journey from our store in Maryland to its final destination, some types of candy cannot be exposed to temperatures over 80°F/26°C without melting.
If possible, try to ship your order to a business address as businesses often receive shipments earlier in the day and someone is onsite. When shipping to a residence and no one is home, the products will either be (1) left outside sitting in the heat or (2) put back in the hot UPS truck. If you need to ship to a residence and you cannot be home, please leave a note instructing that the package be placed under shade. In the event your package has been sitting in heat, let it “rest” at room temperature for a few hours to give it a chance to return to normal consistency.
In order to protect products as much as we can during especially warm months, Sweet Memories will require certain orders containing meltable items (e.g., chocolate, taffy, gummy, and wax candies) to be shipped via “2 Business Days Delivery” or “3 to 4 Business Days Delivery”.
